University of Alaska Fairbanks Research Vessel Sikuliaq
I want to take a second and say what an amazing job Corey VanHassel did this morning. I am the procurement coordinator for the University of Alaska Fairbanks Research Vessel Sikuliaq, https://www. sikuliaq.alaska.edu/
Yesterday I placed an order with Steve, super helpful as well. I asked to use our FedEx account because in the third world country of Seward, Alaska, FedEx arrives in the morning and UPS arrives in the afternoon. I ordered mission critical parts for the ship that need to be in Nome, AK by Saturday for their departure date (a science crew has leased the ship for 30 days). Every day the ship does not sail is a tremendous cost.
This morning I woke up at 4:00 Alaska time and thought, what if this package going FedEx locks into our two day express account and then with the holiday, doesn't arrive in Seward, AK until Tuesday of next week. I raced down to my office and saw the email from Corey acknowledging the sales order. I phoned her immediately and found out the package had not shipped yet. She was able to create a FedEx label and my worst nightmare was confirmed, it was scheduled for delivery on Tuesday of next week.
Long story short, and several emails later, the package is now going next day UPS to Anchorage and if all goes well, it will be on a flight out to Nome, AK later that day and the ship will depart Nome on Saturday as scheduled.
Without Corey's attention to detail on this shipping issue, we would be delayed in having the ship leave Nome as scheduled.
I just wanted to pass this along for you to put in Corey's personnel file that she truly is a Rockstar; it is refreshing to see this level of customer service.
University of Alaska Fairbanks
Veros Systems Incorporated
Yes, please let your management know how much we appreciate Flex-Core’s consistent prompt and professional support of our needs. In this particular case, both you and Steve Moore were very helpful in discussing our specific application issue and coming up with a solution. This is not the first time Flex-Core has provided special assistance - more than a few times in the past you have helped us by providing additional spec info that most customers don’t require, by researching and providing special-order configurations, and by effectively executing special shipping requests.
We highly value this support and look forward to ongoing business with Flex-Core in the future.
VP Product Operations
Veros Systems Incorporated
I wanted to take some time and pay a much overdue compliment to Flex-Core, specifically Corey, Irene, Randy and Arthur.
Corey and Irene have patiently corrected the countless times our PO’s are submitted with an incorrect address. Also Energy has several open PO’s that are scheduled to be delivered at later dates (some ever reach into February 2018), and I know though experience with Corey and Irene that these orders will not be forgotten.
And those times where our orders need to wait for CT’s to be manufactured, Corey and Irene consistently give me an estimated ship date – which keeps our customers satisfied – and these orders always ship ahead of schedule.
I place CT orders with 3 other vendors, and when I do I admit that I cringe. The process with Flex-Core has always been seamless, and the packing list that is included with the site/project name next to the CT model removes errors by the onsite installers from placing the wrong CT on the wrong site. If I could sum up the professionalism and service of Corey and Irene it would be flawless.
Randy and Arthur have advised countless times on different options of CT’s, and are always helping me with product availability – at times it seems like these two men will arrange for the CT I need to be manufactured. Cut sheets are provided to ensure our customers approve of these special items. As smart as Randy and Arthur are, I never get the feeling that they talk over my level; both of these guys are humble in their intelligence.
The online chat that is available through Flex-Core.com has proven to be a huge time saver. When I need to find availability on a rare (at least for us) CT, Arthur will have my question answered in under one minute. And if the product I ask about is not readily available he is quick to offer other options.
In short, thank you for being the best vendor I have worked with over the past 7 years. Your staff deserves to be recognized for their hard work, patience and knowledge.
Also Energy, Inc.